Non-Returns Policy – Prescription Medicines

1. Purpose of This Policy

This policy applies to all transactions made with BuyManjaroOnline. It explains why prescription-only medicines cannot be returned or refunded except under specific circumstances.

2. Legal Framework

UK Consumer Contracts Regulations 2013 exclude prescription-only medicines from the standard consumer 'cooling-off' period. Once a prescription has been issued and the medication dispensed, it is prepared specifically for you and cannot be reused, returned, or resold.

3. Why Returns Are Not Accepted

• Patient-Specific Dispensing: Medication is prepared only for the individual named on the prescription.
• Health and Safety: Returning medication poses contamination and safety risks.
• Regulatory Obligations: We comply with the requirements of the MHRA, GPhC, and CQC.

4. Reporting Problems with Your Order

Although returns are not possible, we will resolve issues such as damaged, faulty, or incorrect medication if reported within 48 hours of delivery.

Contact details for reporting:

• Email: info@buymanjaroonline.com
• Telephone: 0333 0124 065
• Provide your name, order number, description of the problem, and photographs if applicable.

5. Your Rights

Nothing in this document overrides your statutory rights under UK law.

6. Agreement to Terms

By purchasing from BuyManjaroOnline, you acknowledge and accept this Non-Returns Policy as part of our overall Terms and Conditions. We reserve the right to reject any return requests for prescription medicines except where the law requires otherwise.